Shop Policies

Delivery time: Please allow 1-2 working days for your order to be processed & dispatched. Purchases are generally received 5-7 working days after ordering. If you have not received your order, please get in touch.

Customs & Import Taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges: Please contact me & return item within 14 days of delivery. Buyer is responsible for cost of return & item must be returned in original condition. If your item arrives damaged, please contact me via email: hello@jennifercookeillustrator.co.uk